Managing Your Subscription | Outlier Docs

Manage all aspects of your subscription through the billing portal, powered by Stripe.

Accessing the Billing Portal#

Go to Settings in your dashboard
Click Billing or Manage Subscription
You'll be redirected to the Stripe customer portal

From here you can:

Update your payment method
View and download invoices
Change your plan
Update billing information
Cancel your subscription

Updating Your Payment Method#

Open the billing portal
Click Payment methods
Add a new card or remove an old one
Set your default payment method

Supported payment methods:

Credit and debit cards (Visa, Mastercard, Amex)
Some regions support additional methods through Stripe

Viewing Invoices#

Open the billing portal
Click Billing history
View all past invoices
Click any invoice to download a PDF

Invoices include:

Plan name and billing period
Amount charged
Payment method used
Invoice number for expense reports

Updating Billing Information#

To update your billing address or company name:

Open the billing portal
Click Billing information
Update your details
Save changes

This information appears on your invoices.

Canceling Your Subscription#

Open the billing portal
Click Cancel plan
Confirm cancellation

What happens when you cancel:

You keep access until the end of your current billing period
After that, your account reverts to the Free plan
All your data remains intact (bookmarks, videos, etc.)
You can resubscribe anytime

Your data is never deleted. Even on the Free plan, your bookmarks, pipeline videos, and generated content remain accessible (within free tier limits).

Failed Payments#

If a payment fails:

You'll receive an email notification
Stripe will retry the payment automatically
You have a grace period to update your payment method
After the grace period, your account reverts to Free

To avoid interruption, ensure your payment method is up to date.

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